Customer reviews at Jay Wolfe Acura in Kansas City, MO

When I came in for my oil change, Nikki asked whether I wanted a tire rotation. I explained that I had a vibration that I was concerned would get worse. She recommended a rotation and balance. I am thrilled to report that the vibration is gone! She is consistently helpful, professional, friendly, and willing to see an issue through to my satisfaction. She has served me so well over the years.

Dusty Hancock is just the best Service Advisor! Since 2011 he has looked after our Acura TL! He explains in detail what was done to my car the day I brought it in and he lets me know what is coming up so I can prepare in advance! I have a brother that is very particular and he has bought many Acuras from Jay Wolfe Acura and he always asks for Dusty! If I ever buy another car, it would be an Acura from Jay Wolfe Acura! I would definitely refer this dealership to anyone who asked!!! Dusty makes it happen! Thank you for having such knowledgeable employees like Dusty! Most Sincerely, M. Jeanne Anderson

Efficient and friendly service

Just got my (new to me) used Honda Civic from the great salesperson Rayne Lipshin!

I would like to thank John McLaughlin, Service Advisor for all his help in making this service visit run so smoothly. John is ALWAYS so kind, helpful and knowledgeable!!! I took my car in for service on a Thursday being informed it would probably be Monday or Tuesday pickup because of the weekend. I had a loaner car reservation. Severe storms were in the forecast Saturday and I called in to request my car be inside and John told me it was already inside. He’s on it!!! I purchased an extra warranty at purchase to cover my wheels if I scratched them up and the exterior paint protection and interior. I did a job on my 2 right wheels and they repaired them as if it never happened and I got a tar like substance from the wheels cleaner at a car wash I couldn’t get off and again, it was detailed like a brand new car!!! The third service was a part for the steering wheel. It started grinding when it moved in and out of position. That too was perfect!! Thanks to all involved in my service this visit. This is why I continue to buy cars at Jay Wolfe Acura at 103rd and State Line, KCMO.

I appreciate Jack’s assistance in explaining the necessary work that my vehicle needed. Also the friendly staff worker in the waiting room . I always have a good experience and appreciate the honesty and skilled service on my car. I feel safer on the road knowing the care and expertise placed on the service I’ve received at Jay Wolfe.